How to configure and add Whatsapp chat widget on your online store with TheConvertWay

Chat Widget Overview : By enabling chat Widget, a selected icon widget will be shown on your Shopify store. This icon will appear on all pages of your shopify store hence the customer can connect on the WhatsApp Number directly for any query .

Enable AI Webchat Widget:-
To enable the AI Webchat widget on your store, first enable "Convertway Webchat" from the Shopify App Embeds section. After then enable and save in the Convertway App.

• Steps:

Go to Shopify Admin → Online Store → Themes. Open the Live Theme Editor.

• Go to App Embeds and search for Convertway Webchat.

• Enable Convertway Webchat, Click Save.

*Steps To enable Chat Widget In convertway*

• Go to settings then click WhatsApp Widget.

• Enter your WhatsApp Number (messages sent by user will go to this number), click Enable & Scroll Save. Check the changes on your store by clicking Preview Changes Button .

If you wish to disable the widget anytime, click on disable and save. Widget will be removed from store.
To change Mobile Number, enter the new mobile number in the "Add Whatsapp number" field and save. New number will be updated.

• You can customize colour of chat icon, chat Box from the settings, like - Brand Logo, Brand name, Welcome text, Predefined Queries, and Colour theme of chat box. Refer the image to know the settings.

Updated on: 16/09/2026