Reduce Customer Support Traffic with Proactive Order Alerts via WhatsApp
In today’s fast-paced digital landscape, customer experience is most important. A key component of exceptional customer service is keeping customers informed throughout the order journey. This can be easily done by implementing effective order alerts, from initial purchase to final delivery. We will explore how to leverage various communication channels, including WhatsApp and SMS, to ensure timely and relevant updates to your customers using Convertway. Step-1 Setting up Order AlertsFew readersReduce Customer Support Traffic with Proactive Order Alerts via SMS
In today’s fast-paced digital landscape, customer experience is most important. A key component of exceptional customer service is keeping customers informed throughout the order journey. This can be easily done by implementing effective order alerts, from initial purchase to final delivery. We will explore how to leverage various communication channels, including WhatsApp and SMS, to ensure timely and relevant updates to your customers using Convertway. Step-1 Setting up Order AlertsFew readers