Welcome New Subscribers on WhatsApp with Convertway's Welcome Series!

Welcome Series is an automated set of messages that brands send to new subscribers who opt-in.
With Convertway, engaging your audience and providing tailored recommendations is effortless. Create lasting customer relationships by making those initial interactions unforgettable with our Welcome Series – where warm greetings meet irresistible offers!

How do welcome messages govern the journey of your subscribers to customers?



First Impressions: A warm welcome message shows that you value your subscribers and sets the stage for a positive customer experience.

Personalization: Tailored recommendations and offers based on their preferences increase the likelihood of engagement and conversions.

Engagement and Conversion: By offering discounts and incentives in your welcome series, you encourage new subscribers to make their first purchase

Customer Retention: A well-crafted welcome series nurtures relationships and can lead to long-term customer loyalty.

With our Welcome Series Flow, you can welcome new subscribers who are added to your subscriber list. This flow is enabled automatically after a new subscriber joins in!

Step 1: Enable the trigger



To enable Automation go to Flows > WhatsApp > Welcome Series

Welcome Series Flow

The flow is automatically triggered when a new subscriber is added to the list you choose from the drop-down.

Trigger

Step 2: Define the Condition



Step 2.1: Setup Delay


Now, define the timing when you want to send the automation to your subscribers. This is calculated from the time when the subscriber joins.

 Setup Delay

Step 3: Creating the First Follow-up



Enable the first follow-up and set it up by browsing through the pre-set templates in the Browse field.

Setting the First Follow-up

Pre-set Templates

You can select a template with the discount or without any. If you choose one with the discount variable you will have to specify the discount value and discount code under the {discount_value} and {discount_code} fields.

Discount

Step 3.2: Add an Image


Now, add a product image if you want to send one with your welcome message on WhatsApp by choosing a template with the product image option from the Add Image option.


Add Image


Step 4: Setting up the second flow



The process ends once the customer places an order, however, if they haven't, we have another follow-up text prepared to go and engage!


Step 4.1: Set the time after which the customer receives the second follow-up


To set up another flow you need to first time since the first follow-up message after which you think the customer should have placed an order. After this period the second follow-up is triggered. You can select this period in the Delay field.

Setup Delay

Step 4.2: Fill up all other required fields same as the first follow-up


Now follow all the steps for the second follow-up exactly like you did for the first follow-up.

Setting up the Second Follow-up

You can follow the steps above to set-up a third and fourth follow-up as well.

Step 5: Analyze the Performance of the Welcome Flow




To check the performance of your Welcome Series Flow go to Analytics > Welcome

The Welcome Series Analytics displays the following information:

Orders Recovered: This is the number of orders placed by new customers

Amount Recovered: This is the total sum of the order value of orders placed by new customers

Total Messages Sent: This is the total number of notifications sent to new subscribers

Order Logs: This gives detailed information for the Orders recovered, including Order ID, Customer Name, Order Value, Order Date


Welcome Analytics

Welcome new subscribers with ConvertWay and establish a strong first impression- nurturing customer relationships, and driving initial engagement!!

Updated on: 21/08/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!