Welcome New Subscribers on WhatsApp with Convertway's Welcome Series!
Welcome Series is an automated set of messages that brands send to new subscribers who opt-in.
With Convertway, engaging your audience and providing tailored recommendations is effortless. Create lasting customer relationships by making those initial interactions unforgettable with our Welcome Series – where warm greetings meet irresistible offers!
First Impressions: A warm welcome message shows that you value your subscribers and sets the stage for a positive customer experience.
Personalization: Tailored recommendations and offers based on their preferences increase the likelihood of engagement and conversions.
Engagement and Conversion: By offering discounts and incentives in your welcome series, you encourage new subscribers to make their first purchase
Customer Retention: A well-crafted welcome series nurtures relationships and can lead to long-term customer loyalty.
With our Welcome Series Flow, you can welcome new subscribers who are added to your subscriber list. This flow is enabled automatically after a new subscriber joins in!
To enable Automation go to Flows > WhatsApp > Welcome Series
The flow is automatically triggered when a new subscriber is added to the list you choose from the drop-down.
Now, define the timing when you want to send the automation to your subscribers. This is calculated from the time when the subscriber joins.
Enable the first follow-up and set it up by browsing through the pre-set templates in the Browse field.
You can select a template with the discount or without any. If you choose one with the discount variable you will have to specify the discount value and discount code under the {discount_value} and {discount_code} fields.
Now, add a product image if you want to send one with your welcome message on WhatsApp by choosing a template with the product image option from the Add Image option.
The process ends once the customer places an order, however, if they haven't, we have another follow-up text prepared to go and engage!
To set up another flow you need to first time since the first follow-up message after which you think the customer should have placed an order. After this period the second follow-up is triggered. You can select this period in the Delay field.
Now follow all the steps for the second follow-up exactly like you did for the first follow-up.
You can follow the steps above to set-up a third and fourth follow-up as well.
To check the performance of your Welcome Series Flow go to Analytics > Welcome
The Welcome Series Analytics displays the following information:
Orders Recovered: This is the number of orders placed by new customers
Amount Recovered: This is the total sum of the order value of orders placed by new customers
Total Messages Sent: This is the total number of notifications sent to new subscribers
Order Logs: This gives detailed information for the Orders recovered, including Order ID, Customer Name, Order Value, Order Date
Welcome new subscribers with ConvertWay and establish a strong first impression- nurturing customer relationships, and driving initial engagement!!
With Convertway, engaging your audience and providing tailored recommendations is effortless. Create lasting customer relationships by making those initial interactions unforgettable with our Welcome Series – where warm greetings meet irresistible offers!
How do welcome messages govern the journey of your subscribers to customers?
First Impressions: A warm welcome message shows that you value your subscribers and sets the stage for a positive customer experience.
Personalization: Tailored recommendations and offers based on their preferences increase the likelihood of engagement and conversions.
Engagement and Conversion: By offering discounts and incentives in your welcome series, you encourage new subscribers to make their first purchase
Customer Retention: A well-crafted welcome series nurtures relationships and can lead to long-term customer loyalty.
With our Welcome Series Flow, you can welcome new subscribers who are added to your subscriber list. This flow is enabled automatically after a new subscriber joins in!
Step 1: Enable the trigger
To enable Automation go to Flows > WhatsApp > Welcome Series
The flow is automatically triggered when a new subscriber is added to the list you choose from the drop-down.
Step 2: Define the Condition
Step 2.1: Setup Delay
Now, define the timing when you want to send the automation to your subscribers. This is calculated from the time when the subscriber joins.
Step 3: Creating the First Follow-up
Enable the first follow-up and set it up by browsing through the pre-set templates in the Browse field.
You can select a template with the discount or without any. If you choose one with the discount variable you will have to specify the discount value and discount code under the {discount_value} and {discount_code} fields.
Step 3.2: Add an Image
Now, add a product image if you want to send one with your welcome message on WhatsApp by choosing a template with the product image option from the Add Image option.
Step 4: Setting up the second flow
The process ends once the customer places an order, however, if they haven't, we have another follow-up text prepared to go and engage!
Step 4.1: Set the time after which the customer receives the second follow-up
To set up another flow you need to first time since the first follow-up message after which you think the customer should have placed an order. After this period the second follow-up is triggered. You can select this period in the Delay field.
Step 4.2: Fill up all other required fields same as the first follow-up
Now follow all the steps for the second follow-up exactly like you did for the first follow-up.
You can follow the steps above to set-up a third and fourth follow-up as well.
Step 5: Analyze the Performance of the Welcome Flow
To check the performance of your Welcome Series Flow go to Analytics > Welcome
The Welcome Series Analytics displays the following information:
Orders Recovered: This is the number of orders placed by new customers
Amount Recovered: This is the total sum of the order value of orders placed by new customers
Total Messages Sent: This is the total number of notifications sent to new subscribers
Order Logs: This gives detailed information for the Orders recovered, including Order ID, Customer Name, Order Value, Order Date
Welcome new subscribers with ConvertWay and establish a strong first impression- nurturing customer relationships, and driving initial engagement!!
Updated on: 21/08/2024
Thank you!