> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.theconvertway.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Verify Cash on Delivery orders With the ConvertWay's SMS & WhatsApp Automation ${color}[#300bea]( COD confirmation Flow ) COD confirmation is an automation for Both SMS & whatsApp channel , which will help merchants to avoids any risk associated to Cash on delivery (COD) orders , Like accidental order by customers, or any fraud like faulty contact numbers etc can be easily resolved . With Our ${color}[#3916e9](COD confirmation Flow) you can get the confirmation of Cash on delivery orders Via SMS & WhatsApp & we will add Respective Tag in the shopify's orders. | ** Note :** 1. This automation is for orders where payment method is COD ( Cash On Delivery) | 2. The automation is triggered , when the COD order is created in Shopify . | 3 Tags (COD -confirmed / Cancelled ) are added in shopify orders whenever end customers confirms/cancels order . Here's how you can enable this automation 1. Go to Flows Tab in the Convertway App & select WhatsApp or SMS COD confirmation as shown Below ![](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/screenshot235_16vyw4o.png) 3. The detailed form will open , In case of WhatsApp Flow - the confirmation is taken via selection of buttons like - confirm my order & cancel my order & as per the response selected by end customer , merchants can send customize reply for the actions . In case of SMS automation - we send a SMS to the End customer with a confirmation link - where user can confirm or cancel the order . as per the responses selected an automated message will be sent to customer. 4. In SMS & WhatsApp Automation - Merchant can enable Follow Up 1 and if they want to remind customers for submission of response they can enable follow Up 2 . We recommend to enable follow up 2 , as the reminder message will only be sent if the end customer has not submitted response in the first follow up . ![COD - WhatsApp FLow](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/screenshot236_7lnet3.png) ![COD - SMS Flow](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/screenshot237_4m339t.png) 5. Once the End Customer has submitted response ( confirmed / Cancelled Order ) we will Add the TAG in the Shopify Orders , COD Confirmed ![Tags added shown in Shopify's Order](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/screenshot238_3xt6id.png) 6 . You can check the analytics in the Analytics Tab , COD Analytics Section the details provided in this section are 1. Messages Sent (including Followup 1 & 2 if enabled ) 2. COD Order Confirmed - The count of Orders Confirmed by customers 3. COD Amount confirmed : sum of order amount of COD confirmed orders 4. COD cancelled : The count of orders Cancelled by customers 5. also we provide a list of the customers who have **confirmed** /**cancelled order** , **customer name** & **shopify order ID** . ![Analytics - COD confirmation](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/imgpshfullsizeanim-28_z35fcg.png)