> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.theconvertway.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# MoEngage Integration with Convertway

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## Create and Configure WhatsApp Templates

1. The user can create or use existing templates from the ConvertWay app. To do this, navigate to Settings → Channels → WhatsApp in MoEngage. Next to Sender Configuration, click on Approved Templates.
    
2. Create a new template with the same details as entered in ConvertWay and copy the body content from ConvertWay.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfkF5OOyNQBhtIPheQoFc7eoZDtbLhePyY9au3-5a3Phd63mRfuUcJsROoyPGkgoriW3TdJgrSAo_08dcrOrZKt3Jl2qNHkhf5eE7YkwwLxaGIXul3F-27mq5qsYnOvqHepKHq4oQ?key=i95KjBudrHTufa1Sy5AoKn7O)


![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc9BKORHWRpbMF9c7Bo-o_jngEb4wzPOXv7lFR36FQ986hybKa0DINVmmqEPPt0w37QiWQwoDVrgFNtF8NzKuvrq9tIkJO9k-T5DD2r5gyEEq3eOVd5ZfGGFCeZqWCqWyw5PBl5LQ?key=i95KjBudrHTufa1Sy5AoKn7O)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfQfziB0OXhWMT7Mfm0GxaUQyzzRYsJueripyewl5Okv5KKaEizO_g1eVbjl4MsIJQNACnDY_98u_xBvrdkP9IHER5jXHEA35Q3Cm0yIP8SOTu8iZzZu-1S7ooscNZywftLvTMH?key=i95KjBudrHTufa1Sy5AoKn7O)

3. Change the variables to a new nomenclature For Eg:

* If the variable is {firstname}, change it to {{1}}.
    
* If the variable is {lastname}, change it to {{2}}.
    
* For additional variables, continue numbering them sequentially (e.g., {{3}}, {{4}}).
    
* Note: In case of adding a CTA with Dynamic nature, add a variable after the base URL.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdLE76TZg_NT4FaukrUZ1T2gK6-luRuaFoeAj1-4HjfbXPfbMmf66atRWsY7DWZ6Tv6NeQ_MOby6w15pSB_Yz_EPVrutnpWNtu4jBjZYCGffFPXYDMqSufIN3bBqemniVSIJle1tg?key=i95KjBudrHTufa1Sy5AoKn7O)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdLkuP-ydc1yNuM0QxOPTIl9PKGLetskSolM8NB-D0BIc_4P-mnDQ62CxDhcQ5xpYAoLus1TzwfNuHpXCPf1QezVpmYEdsWr2rLi66zzCszTvksSPLBWTykFAGWGVQylJFPJfBR?key=i95KjBudrHTufa1Sy5AoKn7O)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdOlNIZCrXgQYXvW-FDqGlRGgx-S-nOrRMO9CtPfpHaqLBqr8sA-8NotZ3f9mKL-tLp_TicZPhf2iKqc18lbQBefh1Os21bJIcWpFBupRnjcxgK2VmIoTYV0VgeYo1fBD7NjVuRfQ?key=i95KjBudrHTufa1Sy5AoKn7O)

4. Add buttons in the template based on the buttons (if any) in the ConvertWay template.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfJj22YTNtd-480tZ5lekluBZTYJb0UukRcopZqBI5d_fhxDuMcnOLNq5735_Zsd5r50m_vgsKEKEImlms_H8Ea3VgVyf04bxcRMEFPjy79eTPh5Q0plhErnSDbx9MkUv_bnGz6ow?key=i95KjBudrHTufa1Sy5AoKn7O)

5. Save the template and use it for campaigns and flows.

** **