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# How to Create a Catalogue on FBM using Shopify Products


# Steps to Create a Catalogue on FBM using Shopify Products

### Step 1: Download Your Shopify Products from TCW
1. Log in to The Convert Way (TCW).

2. Navigate to the **WhatsApp Catalogue** section under the Chatbot tab.

3. Click on the **Configure Catalogue** tab.

4. **After Successful Facebook Login**, Select the **"Download your Shopify products"** option and click on **"Download"**.
![](https://storage.crisp.chat/users/helpdesk/website/bc86d77513590800/screenshot-2025-01-24-at-34035_1xjiy4f.png)

5. **Check Your Inbox**. You will receive an Excel file containing your Shopify products on your Email.
*Note: You can use this Excel as a Data feed to create catalogue on Meta*

### Step 2: Create a Catalogue in Facebook Business Manager (FBM)
1. **Login to Meta Business Suite**: Visit Meta Business Suite and log in to your account.

2. **Click on “All Tools”**: In the Meta Business Suite dashboard, find the menu on the left and click on **"All Tools"**.

3. **Select “Commerce”**: Under All Tools, select **"Commerce"** to access the Commerce Manager. 

4. **Add a New Catalogue**: In the Commerce Manager, navigate to the Catalogues section and click on **"Add Catalogue"**.

5. **Select Product Details**
* Choose the appropriate **Product Category**, select your **Business Portfolio**, and enter the **Catalogue Name**.
* Click on **"Next"** to proceed.

6. **Upload Products: **Under the Upload Products section, select **Connect to a Data Feed** and click **"Connect Data Feed"**

7. **Upload Your Shopify Product File**
* On the next screen, choose **Upload from your Computer**. Browse and select the Excel file you downloaded from TCW.
* Click **"Next"** to continue. 

8. Name Your Data Feed & Select Currency
* Provide a name for your data feed, and choose the **Default Currency** from the dropdown.
* Click on **"Upload"** to finish your catalogue setup. 


### Step 3: Connect Your Catalogue on TCW
1. Return to the **Configure Catalogue** tab in TCW App.

2. Select your **Facebook Business Portfolio** from the dropdown. 

3. Click on **"Save"**.

4. Now, Select a Catalogue from **Connect Your Catalogue** dropdown and click on **"Connect Catalogue"**.

5. Your Catalogue is now ready for use!
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# Troubleshooting Tips

1. **Error During File Upload**
* Ensure the file format is correct (.xlsx or .csv).
* Check if the columns in the Excel file match the required product details for Facebook. You can download a sample template from FBM for reference.
* Make sure that the product data (e.g., product ID, description) is not missing or incorrectly formatted.

2. **No Catalogue Created After Uploading the File**
* Double-check the steps to ensure that the file was uploaded successfully.
* Ensure that your Meta Business Account is set up correctly, with proper permissions to create catalogues.
* Try re-uploading the file after ensuring the data is correctly filled.

3. **Unable to Find the "Commerce" or "Catalogues" Section in FBM**
* Ensure you are using an Admin account that has access to Meta Business tools.
* Click on "All Tools" on the left-side menu and search for "Commerce". If it’s still not available, contact Meta support for assistance.

4. **Product Data Not Syncing Properly with TCW**
* Make sure you’ve selected the correct Facebook Business Portfolio in the TCW app.
* Double-check that the catalogue in FBM is active and contains the correct products.
* Ensure that the "Connect Catalogue" step was completed successfully in TCW.
* If the issue persists, **Contact TCW Support** for assistance.

5. **Incorrect or Outdated Product Data in the Excel File**
* Ensure that you are downloading the most recent version of your Shopify products from TCW.
* Check for any formatting issues or missing data before uploading the Excel file to FBM.

6. **Catalogue Upload Fails in FBM**
* FBM may restrict file sizes or types. Ensure your file size is below the maximum limit and formatted correctly.
* You can break the product list into smaller segments or remove unnecessary columns to reduce file size.

7. **Unable to Connect Catalogue to TCW**
* Confirm that you have selected the correct Facebook Business Portfolio.
* Try refreshing the page or logging out and back in to re-attempt syncing.
* If the issue persists, **Contact TCW Support** for assistance.